Contact Us

We're here to help with any questions or concerns

Get in touch with the SfwBot team for support, questions, or feedback.

Support Channels

We offer multiple ways to get in touch with us:

Discord Support Server

Join our Discord support server for the fastest response to your questions. Our community and support team are ready to help you with:

  • Bot setup and configuration
  • Technical issues and troubleshooting
  • Feature requests and suggestions
  • General questions about SfwBot

Discord Server: https://discord.gg/MuUYySxWHg

Email Support

For more formal inquiries, privacy concerns, or if you prefer email communication, you can reach us at:

Email: info@sfw.bot

We typically respond to emails within 24-48 hours during business days.

What to Include in Your Message

To help us assist you more effectively, please include:

  • Server ID: If your question is about a specific Discord server
  • Description: A clear description of your issue or question
  • Screenshots: If applicable, screenshots can help us understand the problem
  • Steps to Reproduce: For technical issues, steps to reproduce the problem

Security & Vulnerability Reporting

If you've discovered a security vulnerability, please report it responsibly:

  • Join our Discord Support Server and DM an administrator
  • Or email us at info@sfw.bot with "Security" in the subject line
  • Do not publicly disclose the vulnerability before we've had a chance to fix it

For more information, see our Security Policy.

Business Inquiries

For partnership opportunities, business inquiries, or media requests, please contact us at:

Email: info@sfw.bot

Frequently Asked Questions

Before reaching out, you might find answers to common questions in our documentation:

Response Times

We strive to respond to all inquiries as quickly as possible:

  • Discord: Usually within a few hours during active hours
  • Email: Within 24-48 hours during business days
  • Security Issues: Acknowledged within 24 hours, investigated promptly

We look forward to hearing from you and helping make your Discord server safer!